The mobi-site says that I am already registered on the site but I have never registered?

If you have previously registered on or on you will automatically be registered on So just log in using those details.
If you can’t remember your password select the option “Forgot password” and if you are using the phone number that you used when you originally registered you will receive a link via SMS to reset your password.

If you have changed your phone number you will need to use your email address to reset it. Otherwise you can call 0800 727272 for help re-setting your password. (Please note that over this time we will be receiving a LOT of phone calls so you need to be patient)