How can any issues or dissatisfactions be reported or escalated?

Youth placed in this initiative, may come across some challenges and have questions on where to report any issues or dissatisfactions in their role. Principals and teachers may also require clarity on handling cases of youth dissatisfaction when these are reported.

Types of challenges or problems you might face in PYEI

The following are the types of challenges that may come about for assistants in the PYEI programme and may need to be reported.

  • Non-payment of stipends or stipends not paid in full
  • Denied to take leave that you qualify for
  • Being abused (physical or verbal) by an official (teacher, principal, district/circuit/PED official)
  • Being asked to do things that are against the law

Note: These are examples and not limited to these only.

Steps to follow when reporting challenges or issues in PYEI

Follow the below steps when reporting issues or enquiries related to PYEI. Remember to start with step one first and if the matter doesn’t get resolved after 7 working days, you can move on to the next steps.

Step 1: The assistant need to inform the school principal, mentor, finance office or admin office of any challenges they are experiencing. Allow the school 7 days to investigate.

Step 2: If the school did not resolve the matter, the assistant may file a report at the Circuit Office or District Coordinator. See a list of District Offices here.

Step 3: If the District did not resolve the matter, the assistant may report to the Provincial Office. See a list of Provincial Offices here.

Step 4: If the Province did not resolve the matter, the assistant may escalate to the DBE at

Step 5: The Assistant has the right to complain at the Public Protector 012 366 7000 / 0800 112 040 or Public Service Commission at 0800 701 701 or Presidential Hotline at 17737 or

The below info should be included in each report:

  • Province, District, Circuit, EMIS number, Name of school
  • Name of principal
  • Name of assistant
  • Contact numbers of school, principal & assistant
  • PYEI Phase (1,2 or 3)
  • Nature of enquiry
  • Desired solution
  • Date of submission
  • Signature of assistant