If you’re facing a challenge, follow these steps to get it sorted. If the issue isn’t resolved within 7 working days, move to the next step.

Step 1: Speak to your school principal, mentor, or the finance/admin office about your issue. Give them 7 days to investigate.

Step 2: If the issue isn’t resolved, escalate it to the Circuit Office or District Coordinator.
Find a list of District Offices here: https://bit.ly/4iPlLhG 

Step 3: If needed, report the issue to the Provincial Office.
Find a list of Provincial Offices here: https://bit.ly/42bibZR

Step 4: If the issue is still unresolved, escalate it to the DBE at [email protected].

Step 5: As a last resort, you can contact:
Public Protector: 012 366 7000 / 0800 112 040
Public Service Commission: 0800 701 701
Presidential Hotline: 17737 or [email protected]