---
title: Steps to Follow When Reporting Challenges or Issues 📋✍️
description: "If you’re facing a challenge, follow these steps to get it sorted. If the issue isn’t resolved within **7 working days**, move to the next step. ![🔹](https://s.w.org/images/core/emoji/15.1.0/svg/1f539.svg) **Step 1:** Speak to your **school principal, mentor, or the finance/admin office** about…"
url: "https://learn.ecubed-dbe.org/docs/steps-to-follow-when-reporting-challenges-or-issues-%f0%9f%93%8b%e2%9c%8d%ef%b8%8f/"
updated: "2025-04-24"
category: BEEI / Basic Education Employment Initiative / Need Help?
---

# Steps to Follow When Reporting Challenges or Issues 📋✍️

If you’re facing a challenge, follow these steps to get it sorted. If the issue isn’t resolved within **7 working days**, move to the next step.

![🔹](https://s.w.org/images/core/emoji/15.1.0/svg/1f539.svg) **Step 1:** Speak to your **school principal, mentor, or the finance/admin office** about your issue. Give them **7 days to investigate**.

![🔹](https://s.w.org/images/core/emoji/15.1.0/svg/1f539.svg) **Step 2:** If the issue isn’t resolved, escalate it to the **Circuit Office or District Coordinator**.
 ![📍](https://s.w.org/images/core/emoji/15.1.0/svg/1f4cd.svg) Find a list of District Offices here: [**https://bit.ly/4iPlLhG**](https://bit.ly/4iPlLhG)** **

![🔹](https://s.w.org/images/core/emoji/15.1.0/svg/1f539.svg) **Step 3:** If needed, report the issue to the **Provincial Office**.
 ![🏢](https://s.w.org/images/core/emoji/15.1.0/svg/1f3e2.svg) Find a list of Provincial Offices here: [**https://bit.ly/42bibZR**](https://bit.ly/3RuFDLJ)

![🔹](https://s.w.org/images/core/emoji/15.1.0/svg/1f539.svg) **Step 4:** If the issue is still unresolved, escalate it to the **DBE at** [beei@dbe.gov.za](mailto:beei@dbe.gov.za).

![🔹](https://s.w.org/images/core/emoji/15.1.0/svg/1f539.svg) **Step 5:** As a last resort, you can contact:
 ![📞](https://s.w.org/images/core/emoji/15.1.0/svg/1f4de.svg) **Public Protector**: 012 366 7000 / 0800 112 040
 ![📞](https://s.w.org/images/core/emoji/15.1.0/svg/1f4de.svg) **Public Service Commission**: 0800 701 701
 ![📞](https://s.w.org/images/core/emoji/15.1.0/svg/1f4de.svg) **Presidential Hotline**: 17737 or [President@presidency.gov.za](mailto:President@presidency.gov.za)